Summary

This document addresses work instructions for how to fix an issue caused when a user attempts to download a file on tmsTime2Pay and using OneDrive.

  1. User receives an error message when they attempted to download the Hours file (Figure 1).

  2. The User has the option to either Continue or Quit; if they Continue they will see the Export screen with an orange X (Figure 2).  If the user quits, they will exit tmsTime2Pay.

  3. The issue is caused by a ‘lock’ on the file where user was saving to a OneDrive location.  It was not saving locally on the device, saving online only.

  4. To fix the issue, the user may:

        a. Save the export file to the desktop.

       b. execute Time2Pay.

       c. save the converted payroll file to the desktop.

       d. move the desired files to the OneDrive location.

or

      a. The user’s IT team can adjust the properties of the folder location in OneDrive to be kept on the device (Figure 3).